Phone us at 970.372.5809. Phone support is available 8 to 7 MST Everyday
Free Support
Your Triptiva purchase includes the following free support
E-Mail
E-mail support. Each incident is submitted & responded to by e-mail within 24 hours. This includes the use of triptiva/helpticket or direct e-mail to support@triptiva.com.
3 Months Free
Phone
Phone support is provided by a Triptiva Support Specialist.
3 Months Free
Online Training Sessions
Online training sessions.
2 Free
Training by Phone
Training help calls.
2 Free
Prepaid Packages
Prepaid plans are designed to fit your business needs. Choose from 3 prepaid plans.
4 Month Seasonal
Includes up to 12 e-mail or phone instances for 4 month period.
$236
6 Month Seasonal
Includes up to 18 e-mail or phone instances for 6 month period.
$306
12 Month
Includes up to 36 e-mail or phone instances during 12 month period.
$516
Per Incident
E-Mail
Each incident is submitted & responded to by e-mail within 24 hours. This includes the use of triptiva/helpticket or direct e-mail to support@triptiva.com.
$15
Phone
Each incident is supported by a Triptiva Support Specialist.
$45
Per Incident Non-Triptiva Support
Phone Support for Hardware Issues
Phone assistance with hardware predicaments that you need resolved - printers, routers, backup systems, etc.
$125 per hour
Phone Support for Non-Triptiva Software Issues
Phone assistance with software problems for which you need help - firewall issues, back up software, antivirus, etc.
