More and more outdoor adventure companies are looking for reservation and management solutions to streamline their operations and increase their efficiency. Triptiva is designed to do just this. It was written with the outdoor adventure business in mind.
Each of Triptiva's main components will make it easier for you to run your business. Need online reservations 24/7? Triptiva has it. Need an desktop office reservation system that allows for you to view bookings immediately across offices and desktops? Triptiva has it. Are you hoping to log-in from home and see the latest reservation activity? You can with triptiva. Triptiva also allows you to manage many of your behind-the-scene business functions - functions that include personnel management, payroll tracking, trip logging, employee certification tracking, post use reporting, etc.
Desktop Office Reservations
There is nothing better than a smooth running office. Triptiva is designed to help your staff book customer quickly and accurately. With desktop office reservations you'll be able to:
Book customer over the phone or in the office
Make reservations for multiple activities
Make reservations from multiple offices
Make reservations under multiple company names
Manage availability to prevent overbooking
Attach rental items to a customer's reservation
Automate recurring and future credit card payments
Track commission fees to lodging partners, etc.
Sell and collect gift certificates
Triptiva also:
Automatically includes your agency user fees, if required
Automatically includes activity and rental taxes, if required
Allows different pricing on different days
Automatically calculates activity discounts you've set up
The online reservation module allows your office to be open 24/7. Through your website, customers can reserve space on a trip around the clock. With online reservations:
Activities can be booked from anywhere a customer has an internet connection
Payment processing is handled automatically
E-mail confirmations are forwarded directly to the customer and to you
Activity reservations immediately appear on your office calendar
Activity availability and activity space availability is handled easily via the use of desktop administrative functions
Customers can use the "invite a friend" function to encourage others to join their trip
In-office and online reservation components communicate to the same live inventory system to prevent over-bookings
In the event a trip date is not available, alternate dates are suggested
Administrative Management
As the administrator of the program you have the utmost control. Among other things, you have control over your company's activities setup, personnel setup, your employee's access to program features, etc. You are able to:
Control user access
Customize the activities that your company offers
Manage activity availability by season, month, day, trip, etc.
Manage activity space availability
Manage activity pricing and discounts
Employee Management
Triptiva allows you to manage and maintain important employee data. You can track:
Employee data such as addresses, phone numbers, birthdates, emergency phone numbers, health issues, etc.
The Customer Inquiry Module allows you to record and track customer contacts. In addition to tracking information, you can also use the information you've included in the inquiry module to accurately market to your contacts. With the Customer Inquiry Module you can:
Record customer inquiries by company
Record standard customer information (i.e., address, phone number, e-mail address, etc.)
Record customer fulfillment requests
Track customer activity preferences
Track group associations (e.g., chambers of commerce, business groups, etc.)
The moment you install Triptiva, you'll how easy it is to book trips and manage data. Administrative screens take you through the setup process and demo modes allow you to train staff to use the program without affecting your live data. In addition, your purchase includes initial online training sessions and phone training sessions at no additional cost.
In a day and age when security is an integral part of business it's extremely important for you to keep your data secure for your own business purposes as well as for keeping secure the identity of your customers. Triptiva security features include:
Password protection at all levels
Individual user rights based on business needs
Automatic timed logout after a defined period of inactivity
State of the Art encryption for social security numbers and user passwords
Your decisions can be no better than the data upon which they are based. You want to retrieve information quickly and in a format that is useful to your business. Triptiva provides this capability. Some of the reports Triptiva creates include:
Payroll reports
Time tracking reports
End of pay period summaries
Overtime paid reports
Payroll by departments and job type summaries
W4 reporting
Commission reports
Commission tracking by vendor
Vendor commissions by percentage of sale, dollar amount per sale or flat fee
Activity log summary reports
Marketing reports
Customer demographic data
Agency guide certification (e.g., First Aid, CPR) reports
Guide Reports
Missing, expired and soon to be expired guide certification listings
Guide trip logs
List of guides certified for a resource or activity
Driver Logs
Standard employee reporting lists
Driver licenses list
Social security numbers list
Phone number, address and emergency phone number list
Missing, expired or soon to be expired required documents listings per employee
